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Return Policy

Standard warranty period is 30 days for faulty product. We will happily provide a replacement item or a refund if the item you have received is faulty and you notify us within the above time frame.


Replacements are not given for damaged packaging, we can only replace goods that are faulty on arrival. Please notify us as soon as possible if you believe there is an issue, so we can resolve it for you!

If you have any concerns, please contact us on:
(02) 6885 6188 during AEST business hours.


Most costumes are not designed for everyday wear or hire store use. Damage due to over use, rough treatment or general wear and tear are not covered by warranty.

Incorrect Item Sent

If you have received an incorrect item please contact us within 48 hours of receipt to organise delivery of the correct item. We will despatch the correct item to you upon notification of the error.

We will organise the return of the incorrect item to us.

Incorrect Size Ordered

We offer exchange or store credit for incorrect size purchased.
(Please note some items cannot be returned, see Exclusions for details.)

If an item you ordered does not fit, we will happily exchange it for the correct size or a replacement costume of your choice – subject to a few conditions:

Unwanted Items

We offer exchange or store credit for change of mind.
(Please note some items cannot be returned, see Exclusions for details.)

If you decide that you do not the want item that you purchased, then you may return it subject to a few conditions:

We offer a store credit for the full amount paid for the unwanted items.

Please note original shipping costs are not refundable.

If any item is not returned in original condition, or with any part of the packaging missing no exchange or refund will be possible. This includes items that have had shipping labels attached directly to the product packaging.


Due to Australian Health Regulations we do not accept returns for the following items unless faulty, so please choose your product carefully!

Products are following:

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