Standard warranty period is 30 days for faulty product.
We will happily provide a replacement item or a refund if the item you have received is faulty and you notify us within the above time frame.
Replacements are not given for damaged packaging, we can only replace goods that are faulty on arrival.
Please notify us as soon as possible if you believe there is an issue, so we can resolve it for you! If you have any concerns, please contact us on (02) 6885 6188 during Eastern Standard Time business hours.
Most costumes are not designed for everyday wear or hire store use. Damage due to over use, rough treatment or general wear and tear are not covered by warranty.
Incorrect Item Sent
If you have received an incorrect item please contact us within 48 hours of receipt to organise delivery of the correct item.
We will despatch the correct item to you upon notification of the error.
We will organise the return of the incorrect item to us.
Incorrect Size Ordered
We offer exchange or store credit for incorrect size purchased. (Please note some items cannot be returned, see Exclusions for details.)
If an item you ordered does not fit, we will happily exchange it for the correct size or a replacement costume of your choice – subject to a few conditions:
You must request your exchange within 48 hours of receiving the item, and it must be returned to us within 7 days.
Postage costs associated with the return of goods for exchange are the responsibility of the customer.
Any difference in price for exchange to an alternative costume must be paid by the customer in full upon request to exchange.
The replacement item will not be shipped until your return item has been received and processed by our Returns Department.
In the case of exchange for a different size or product, we will ship the replacement item to you which will incur a shipping charge of $9.95.
We offer exchange or store credit for change of mind. (Please note some items cannot be returned, see Exclusions for details.)
If you decide that you do not the want item that you purchased, then you may return it subject to a few conditions:
You must request your return within 48 hours of receiving the item, and it must be returned to us within 7 days.
Postage costs associated with the return of unwanted goods are the responsibility of the customer.
Goods must be returned unused, in the original packaging and in original condition.
Store credit is not available until the return has been received and processed by our Returns Department.
We offer a store credit for the full amount paid for the unwanted items. If a refund is requested a $15 restocking fee will be charged. Where the value of an item is less than $30, a 20% restocking fee will be retained.
Please note original shipping costs are not refundable.
If any item is not returned in original condition, or with any part of the packaging missing no exchange or refund will be possible. This includes items that have had shipping labels attached directly to the product packaging.
We cannot accept returns for
Bulk orders that we have specially ordered in from our suppliers at your request.
Items that have been damaged by makeup when trying on – please remove your makeup first!
Due to Australian Health Regulations we do not accept returns for the following items unless faulty, so please choose your product carefully!